Thomas J.

Horrible experience from start to finish. Seller lied and sold me a fake phone. I was able to prove that it was a fake phone and was asked by DHGate to return the phone to the seller to get a full refund. I shipped the phone back a couple of weeks ago and have still not heard anything. I have no phone and no refund.

I was promised a refund from DHGate for the return shipping and a full refund for the phone. I do not expect to receive anything at this point. Next step will have to be to contact VISA, give them proof of fraudulent activity and get them to do a chargeback.

If DHGate decides to enforce their "buyer protection" and actually help their buyers instead of their scamming sellers I would be very happy and able to leave a more positive review-