Do not buy anything from Myjewelrybox.com! I have never experienced such rude and unprofessional customer service anywhere else. I placed a 1400. 00 order on Nov. 30. I received an email from them on Dec. 2 confirming my order and saying it would be shipped. It never arrived. I called them on Dec. 18 to ask why I had not received it. I was told the warehouse was closed at that time and the customer service woman said she would call me by 10:00 the next morning. She never called. I called that afternoon and was told by a guy that he had no tracking number for it and could not guarantee shipment without a tracking number. He said he would look into it and call me back by 4:00 PM. He didn't call either. I called at 4:00 and a female told me that she had no tracking number but it was guaranteed to arrive on Monday. I tried to tell her that two other people told me the opposite and she kept interrupting and talking over me. It took 12 minutes to make her understand that two others told me the opposite but then she said she didn't care she was guaranteeing it. I asked to speak to a supervisor and she got extremely angry and rude and carrying on for two more minutes before putting me on hold for a supervisor. I told the supervisor the story and she said it was not guaranteed without a tracking number. I told her about the rude employee and the broken promises to return my calls and the initial failure to ship. She said "it's Christmas and we're busy. I'm going to cancel your order and wash my hands of you" and she hung up. My credit card was not credited back the 1400. 00. This was my sixth and, of course, last order from these rude and unprofessional people. Beware, if place an order with them and have a problem with customer service you can expect not help and it appears they will defraud you of your money.