Thomas G.

Like so many other reviewers who were cancelled by hosts, i had my booking in Paris cancelled one week before my stay. I must say that the AirBNB customer service rep gave me a generous credit on another booking. That booking was with a firm that managed 40 AirBNB properties. I soon found that the original concept of a host being someone who rents their home to a traveler has long been lost. When we arrived the cleaning staff had left dirty linens, etc. behind. The person who greeted us was a harried young man who hurried through the details of the place while complaining about the cleaning staff and the previous renter. We noticed that there was no soap and limited paper products. He explained that they had a small office and could not store such things and it was up to the guest to buy them on their own. Then he left us with what we found was a broken refrigerator. When we contacted him it took until the day of our departure before he arrived explaining that I was "rough" with my demands about the soap. I must mention that we paid $600 a night for the place. I don't think asking for soap makes me a "rough" guest. Seeing that AirBNB is now becoming a glorified hotel service I might as well just book a hotel in the future and not pay AirBNB a service fee.