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Thomas G.

Contributor Level

Total Points
86

1 Review by Thomas

  • Cupid

4/14/13

After accepting the 3-day trial I found that there were NO profiles anywhere remotely close to my area. In fact, only "fake" profiles were found.
On the second day I cancelled the membership - 100% according to the rules of the site. This included "finding" the hidden link that turns off the auto-renewal. The auto-renewal engages after the end of each membership period and automatically charges your credit card.
The process included an automated message from the site with a code. The code is to be "used" in the site. When you cancel, you are provided the limited instructions:
"To complete your cancellation process, please log in to SilverCupid.com and enter the cancellation code when you're asked for it."
When you log back into the site there is NOTHING requesting that the code be entered somewhere.
Additionally, you will also find that after you have disabled the auto-renew, it has been "enabled" by the system.
In truth, the site will NOT allow you to disable the auto-renew.
The company states a great deal of information covering how they are allowed to do what they offer, but NOTHING states that the profiles are fake, although they clearly are fake.
Nothing states how to go through the cancellation process. In fact, trying to find out "how" to cancel is left up to the user to figure out.
IF you are able to figure out the process, you will be denied.
One step is left out, purposely, so that you are unable to cancel. You are sent a code that they mandate you log in to your profile and enter... but "where" is never disclosed.
If you go through the entire cancellation process again, you will confirm that there is nowhere throughout the process that the code is required. Yet, the company, if you can figure out "how" to communicate with them, will respond with the fact that you failed to enter the code.
Even after I showed them screenshots of the process, proof of the fact that I went through all the steps they mandate to cancel my profile, they told me that I failed to enter the code... even though I repeatedly told them there is NOTHING in their process allowing the code to be entered.
If you attempt to use the HELP page you are met with a form that has an empty dropdown list from which to select a subject. Of course, that dropdown is mandatory, so if you attempt to send your message without selecting a subject (which does not exist), your message will not be sent. Thus mandating you scour the site to find a method to contact the site administration.
After sending messages to them mandating they refund my entire illegally obtained membership fee, along with sending them screenshots to prove that their system does not work as they describe, it was only after I threatened them with my ability to shut down their site that they responded with, "... We issued a refund of 49,99 USd and you will get your money back within 10 business days..."
You see, I'm a Web developer by trade. I threatened them with having my bank reverse the charges, then have my bank file theft charges against their financial institution which would shut down their gateway (their process for accepting credit card payments), and then I would file complaints with Google to have the site removed from the search engine. And, finally, I threatened to create a Web site for the sole purpose of disclosing the illegal operations of SilverCupid by getting "my" Web site into the top of the search engines.
I have not received the refund yet, but this is only day 1 of their agreement to refund my membership fee they illegally obtained. I will update this post if I do not receive the refund.

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