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Thomas B.

Contributor Level

Total Points
83

1 Review by Thomas

  • Carbodykit Store

11/21/14

CarBodyKitStore.com are thieves!

We wanted the carbon fenders they have for sale for the Celica. They told us they had the parts available so we ordered them.
After a lot of waiting, e-mails, more disturbing, angry e-mails it became clear they didn't have the fenders (although they didn't mention it). We canceled the order and wanted our money back.
Again al lot of e-mails and irritation because it took forever for them to wire the money back.
Still a problem... Not all the money was returned. Now they said this was the cancellation fee.

Fed up with these guys!
Customer support, shove that "have a great day" at the end of every e-mail, up your a**!

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David M. – Carbodykit Store Rep

We are sorry you did not have a positive experience with us. Please understand your order was going by international sea freight from the USA to the Netherlands (this is an over-sized package, and is not like shipping a small item internationally). Because of this, we must custom box the shipment and book the international sea freight, which can take a few days - which we had explained to you.

In regards to not receiving a full refund, you payment was by bank wire transfer. Because you paid by bank wire transfer, there are fees that the bank takes for these types of transactions. We bank wire transferred you back your total amount minus any bank fees associated with the transaction. We did not keep a cent to ourselves from your original payment. This information was all explained previously and stated.

We hope you understand this situation and, again, we are very sorry that your experience was not positive.

Thomas Has Earned 3 Votes

Thomas B.'s review of Carbodykit Store earned 3 Very Helpful votes

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