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Order NO: **************
I bought two tablets but one of them doesn't connect to the internet even though the signal is excellent and the wifi bar is full.
The seller replied "Could you kinldy close the dispute order. And we have enough time to solve the problem. If we can't solve finally. You can put an dispute order again. Then we will refund your money. Please don't worry. We are always here to help you.
Sincerely yours,
Lucy liu
Kacy Wong''
I contacted the seller via email again but they didn't reply. I rebooted the tablet several times but the problem persists and when I turn it on the whole network crashes. It stays connected for 5-10 minutes and then it loses connectivity again.
I bought two tablets one of which has a problem charging. They're asking me to send it back and pay shipping to send and take it back which is about $60 while the tablet cost me $48. Otherwise they want me to pay 80% of the cost for a new one or if I have it serviced they will give me 25% of repair cost! That's ridiculous. The customer service people are unacceptable. On top of that they didn't even publish my poor review on their site, that's why all reviews are 5 star.
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Dear Theodora,
Thank you so much for your important feedback. We are always very grateful to hear from our customers
We want to start by apologizing unreservedly to you for what has happened.
We would like to deal with this problem for you, please send us an email to Gearbest@outlook.com and we'll check for you in priority.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Gearbest Customer Service