Thea B.

It was my first time ordering from Venus, I ordered over the phone and the REP was really nice to me I asked her if everything was true to size (example)- If I order a small it'll be small. Well to be on the safe side I ordered a medium for a trip to Iowa for a conference, and boots that went with it. Well I paid 2 day shipping and retrieved my items. Well the mini dress was below my knees and the boots where above my knees... Awkward if I do say so myself, ok so everything was to big yet it was in my size that was a little odd to say the least anyway what kind of pissed me off was my box the dress came in was ripped not ripped by (delivery) it's like someone popped all the corners of the lid and ripped the bottom of the box. Well this was in my eyes a disaster so I sent everything back and called customer service and told them my box looked like a hot mess, told the rep I don't want to be charged for the already destroyed package. She said I would be fine... Well I spent 2 day shipping, and a shipping return fee. I spent $108.95 and I am pending a return amount of $91.05. This doesn't seem fair because sending ripped packages and asking customers to pay a return shipping fee is just ridiculous. Presentation is something we pay doe as well and it would be nice if the representatives knew what true to size meant after the customer explains their personal size. Never again will I order from this site.