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tessa a.

Contributor Level

Total Points
82

1 Review by tessa

  • Groupon

4/20/11

As a longtime sample sale shopper, I had high hopes for Ideeli. I've ordered from Gilt Groupe, Rue La La, and Haute Look, all of which have impeccable customer service, so I was very stoked to find a beautiful dress that had been sold out for ages (it was past season) on ideeli for a fraction of its retail price. Even better, it was only on sale in a 4 and a 12 - after obsessively refreshing for a while (someone put the 4 in their cart), I was able to snag the size 4.

Afterwards, however, I mentioned this purchase to a friend - another longtime sample sale shopper - who seemed surprised I had taken a risk with Ideeli at all. So I went online and found all these terrible reviews - slow shipping, nonexistent customer service, wrong items and sizes sent, sometimes even damaged. I was extremely wary, but there was nothing I could do. To my surprise, the item shipped nearly immediately despite an expected ship date of 3 weeks later so I thought maybe I had just gotten lucky. Wrong. The dress arrived yesterday - in a size 2.

Now I have the option of trying to hassle with customer service - and there is no phone number, so you are at the mercy of whenever they feel like responding to your emails - about exchanging the dress, except I'm not even sure they have it in the right size to begin with. Why would they list a 4 and a 12 if there's also a 2? 2 was not even an option! So that leaves trying to get a refund, which from what I've read is another hassle in and of itself. I may just end up keeping this dress and dieting to fit into it. (eyeroll).

All in all, not the worst experience ever but I imagine if they had sent this to me in a 14 and I needed to return it they would've offered store credit or something of the like, if I managed to get a hold of them at all. If you want a safe consumer experience where you receive the items you order, stay away from Ideeli. There are plenty of better sites out there.

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