After my account got flagged by IDEELI as fraud and got cancelled by them, they also had removed my previous $200 store credit. Worst than that I had an incoming 4 returned items worth of $129 also got confiscated after they received them (my account got cancelled AFTER my returned items received by IDEELI). I am still waiting for the remaining 12 items that I had placed on other orders and since they were already shipped (in transit till May) that they told I can no longer have the option to return for any reason because my account has been closed.
I am very very very disappointed, appalled by what they did to me. I now tell my friends to stay away from this site even though I was the one who highly recommended them before my account got closed. As a retail company, Word of Mouth Advertising is the most effective marketing strategy and way cheaper than any other methods. I am sad that they don't realize that 1 unhappy customer would cost them far more future customers that they could have gained to make one happy.
Goodbye, IDEELI!
Hi Terry,
Thanks for letting us know your thoughts here on SiteJabber. The reason your account was canceled was due to the fact that 15 Groupon vouchers were attempted to be redeemed onto your account. Our Loss Prevention team cancelled and closed the account due to this violation of our Terms and Conditions as well as the terms of the Groupon offer, as only one was able to be used per person. This was explained in the emails with the supervisor from our Loss Prevention team. Due to these reason we were unable to allow for the account to remain open and for any more of the promotional credits to be used. Below is a section from our Terms and Conditions which is agreed to when becoming a member of ideeli:
"Failure to follow these Terms and Conditions constitute grounds for immediate termination of your Membership without further notice at ideeli's sole discretion. Termination of your Membership will result in termination of all rights of access and use granted to Members including, but not limited to, any credits applied to your Account. In addition, Members whose accounts have been terminated may not access the ideeli Services or the Member portion of Site in any manner, or for any reason."
The value of the items shipped to from your previous orders exceeds the amount of valid credit used on those orders - any additional credit you may have received from returning the two items in dispute were nullified as the credit used to purchased those items was in excess of what was allowed. I do understand how this can be upsetting and have checked in your account to ensure that the paid amounts for all of the Groupon vouchers were used, as well as more than one of the promotional credits, before the account was closed.
Best,
Jason Faria
Director, Customer Service