Awful customer service. They make you prove their mistake by taking a picture of it and then they offer to refund the product in approximately 4 weeks or more if you ship it back to them.
I ordered 2 products and they got one of them wrong! I suggest going somewhere else, it is a gamble if you want to take a chance on getting what you ordered and another gamble as to whether they will rectify the problem for you in the end. Here's my advice, don't bother shopping here. They are incompetent.