Terri D.

Worst experience ever in dealing with an online purchase. Adam was great at first when taking the order, but would never call back when i had questions. Bought a Toto freestanding tub and 3 Toto toilets. The wrong drain kit and overflow valve shipped with the tub and they never took care of it. Adam said to go find it and buy it and they would credit us back. We researched and found it, but they never gave us the credit back. This delayed our bath remodel for 2 weeks. The tub was also received Damaged and took forever to get them to agree to anything. We found out that they tried to repair it and sell it as new. I finally had to have the tub repaired and sent them an invoice. I didn't like having to repair a tub I just spent thousands of dollars on. It will never be the same." They say they will help at first but never return calls or do what they say. They offered no other compensation for all the hassle and delays we encountered.