I have ordered multiple times from many different store through them. I LOVE everything I get. The key is to READ the information they supply, and to READ the confirmation they send. I ordered on 5/7 Saturday got most confirmations of shipping on 5/8 Sunday It also says that I have purchase protection till 6/27. That tells me it will be probably mid June before I see it. I also says that if I don't get it by then to open a dispute. All these things are highlighted and linked in the e-mail they send. If you think you are getting a designer. Dress for $20 and in 2 weeks, you are delusional They communicate quite well, and also check for messages. I cannot wait to get all the stuff I ordered, but I do order it way in advance of my needing it. This company deals is all languages all over the world, If I need to communicate, I used simple terms, proper spelling and no slang. I think they do a great job. Just remember, it is an import and it is coming from China, and a lot offer free shipping, WHAT! Thank You.