All these 5 star reviews are BOGUS! Please be warned EASY AUTO SHIP WILL COST YOU MONEY! Please don't be lazy and read this review. It'll LITERALLY save you money!
Brokers are NOT responsible for on-time pickup. This means they are JUST the middle man that pairs you with an actual driver. They make a small profit from linking u two together. That's it. Period.
With that said, our car arrived from Honolulu to Cali on the 12th. I literally was checking the tracking number HOURLY from Pasha, so I could alert Easy Auto Ship as soon as possible. Keep in mind they'll hold your car for 1 week. After that, the fee is $50 per day.
I contact my rep immediately and alert them the car will be ready for pickup in 2 days. The same day, I sent the Bill of Landings that shows THE VEHICLE IS INOPERABLE.
12/20 rolls around and Easy Auto Ship is JUST NOW finding a carrier. He gets to the car (on 12/28) and can't crank it (the battery needed a jump). We didn't find this out until the carrier already canceled the order.
1/03, they finally find a driver. I get an email to call him b/c he needs help with our order. Give him a call, and the guy acts totally clueless like he didn't know what we were talking about. He then mentions a $285 storage fee. I try to clarify if it's from RoadOne. He tells me he'll call me back.
Hours later, still no response. Keep in mind we have now lost our pickup date for Friday. Road One isn't opened on the weekend, so that's 2 days of charges simply b/c the driver did not call us back.
I finally reach out to my rep (Monday) who tells me the driver needs me to pay all storage fees before he'll pickup. I call Road One and find out the storage fees are $485. Naturally, I'm extremely angry at this point because Easy Auto Ship has been on notification since NOVEMBER 15TH! I reach out to my rep who basically tells me I'm SOL because of the holidays made it difficult to find a driver, and they only made $50 from the sale
If we hadn't driven that car in over a year, I would have saved myself a ton of tears, headache, and money by doing the drive from Cali to ATL without help from these companies! Easy Auto Ship LITERALLY costed us $500 because they did not hold up their end of the bargain and find a carrier within a decent time frame. So I'm other words BROKERS ARE A WASTE OF MONEY AND A USELESS SERVICE. To be told you only made a small portion of the sale is insulting. Especially when this company was notified LITERALLY 10 minutes after the car arrived in Cali.
Not only will I NEVER do business with this company again, i will make sure ANY vehicle we own is transported by us and only us. Easy Auto Ship screwed us over badly on this. They will NEVER in a million years get a recommendation outta me!
Be smart and use this link (safer.fmcsa.dot.gov/query.asp) to find an actual CARRIER. Then, coordinate pickup. If they don't provide their UsDot or MC number, you'll likely run into the MANY issues fooling with a broker!