Terra H.

I signed up to buy a pair of shoes because I saw the advertised discounts. Lucky for me, I paid attention to the VIP Membership notice, so as soon as I got my stuff and noticed the "39.95 monthly charge" mentioned, I looked to cancel my account IMMEDIATELY!
They must REALLY want to scam me out of as much money as possible because cancelling my membership was much more difficult than it should have been. First, I had to call them. It's not a "click a button and you're free" option, like Facebook. No, you have to call them. So I did. The person I got (David) seemed nice enough, but when I told him I wanted to cancel, he began telling me about all the discounts and perks I can get as a VIP member. He told me to just give them a try for about another month or so since I'm a new member -- I told him no, I just want to cancel my account. We went on another roundabout conversation where he explained to me about the membership again and asked me to stay. Getting impatient but still trying to stay polite, I told him again I just wanted to cancel my account right away. He told me he would do so.
After that, I decided to look up some reviews about JustFab to see what they're all about, and I guess I did myself a huge favor by taking action as soon as I did because I saw a lot of people getting scammed by them!
I read a review saying the person was still able to log into their account after their membership was supposedly "cancelled," so I tried logging into mine, as well. Still there. I gave it an hour or so - maybe it needs to be processed? Nope. Still there. So I called back to make sure they really cancelled my account. I got Lucas, and he informed me that my membership was, indeed, terminated. Okay, thank you! Still wondering why my account is there. Also, the fact that I didn't receive any "cancellation confirmation" email from them or anything makes feel even less inclined to trust them (I even checked my junk mail; nothing!). So I called a THIRD time just to make sure (because after reading all the bad reviews about their shady business, I felt really unsafe), and I got Christine, and she explained to me that I will always be able to log into my account even if my membership is cancelled, but to make sure it is, I can try adding an item to my shopping bag; if I don't have that option, that means my membership is terminated and I will no longer be charged and don't need to "Skip a Month."
So after hanging up with her, I double checked everything, just to make sure. It seems that I'm safe from them. But just to be absolutely positive, I am going to my bank tomorrow to see if I can block them from charging my account. After reading shady reviews about JustFab one after another, it feels like if you don't treat it like the plague and take every precaution imaginable, you will get the short end of the stick.