Teri I.

I ordered from this site and was actually pleased with the shipping, the product and the prices. My issues began when I received a new debit card from the bank. I tried to update my credit card information on the site and the authorization was kicked back by my bank. I called my bank and found out that the bank will not accept transacations unless there is an amount charged to the transacation. I understand that this is not a run of the mill problem. But my customer service experience has been horrible, I am to the point of wondering if they are messing with me on purpose at this point. The first piece of advice I received was to cahnge my browser to Mozilla Firefox. Even though I couldnt' see how my browser was going to fix the sites authorization problem, I went home and changed my browser. I still could not update my card, why, well because when the site went to authorize the card there was no charge associated with the transaction. So I e-mailed them and told them that I tried the new browser and that it didn't work. So Customer Service sent me the link to update my card, this link took me to the exact same page as before and I could not, of course update my credit card. So I e-mailed again an I was told to change my browser, again. When I explained that I had updated my browswer and that I need to have a charge associated with the transacation authorizing my card, customer service tried to run a transacation on my old card that was registered with the site (the one that was no longer valid. The one for which I have a replacement that I am trying to register. Ie. The cause of the problem in the first place). When I e-mailed them and told them that the card that they tried to authorize was the old card and I needed them to authorize the new card I once again got the link to the update the credit card information page and once again could not update my credit card information. I e-mailed Ideeli again and was told that someone would call me. No one did. I e-mailed again and was told that they would bump the issue up to technical support. They did. Technical support sent me the link to the page to update my card. Again. I tried again. It didn't work again. I e-mailed Ideeli and told them that it didn't work. Guess what they told me to do... wait for it. Yep. Change my browser to Mozilla firefox. I give up. No person there is actually looking at and trying to resolve the problem.