Teresa G.

Initially, I contacted Groupon customer service to get assistance with purchasing two groupon vacation packages. During the call, CSR Eric was extremely rude to me. He abruptly shifted my attention from my sales to saying I have three accounts and how that violates Groupon policy and could result in termination of my account. Initially, I was confused about what he was referring to and asked whether he meant the accounts I helped my son and sister setup. Then I couldn't help thinking HOW could their accounts be linked to my account. I asked whether he could confirm the email address so I could make sure he was indeed referring to my account. He then advised of the email addresses which were two separate business accounts with TWO different tax I.d. numbers N O T my personal account. I repeatedly tried to explain that I called customer service a number of months ago because I was locked out of the accounts and wasn't able to recall my log in information when we opened our second and third salon so we set up a new account as well as a separate business account for the new location. Eric continued chastising me regarding the matter so I asked for his supervisor. He literally said, "lets just set the issue aside and pretend we never mentioned it". I was persistent about speaking to a supervisor and it took a lot of persistence for him to respect my wishes. CSR, Carrie took over the call and disregarded anything I had to say. It was evident that she didn't care to hear what I had to say so I told her I will not be booking the Groupon getaway. She then went from calling meMrs. Green to Theresa. I exexpressed that I don't feel we have a rapport that makes me comfortable with her calling me by my first name and repeatedly reminded her not to address me by my first name. She completely disregarded my request and said she mistakenly forgot. I asked her if she would allow me to conference a call with a supervisor because she refused to escalate the call. She kept telling me she will not allow me to conference her in on a call with the management team. She abruptly hung up on me. When I called back, a man named Ien said he is on the same team as Carrie and he will not be escalating the call because both him and Carrie are the absolute highest in the chain of command. I told him that I have a direct extension for a manager but my call went to voicemail. He responded, "you can call your friend back then". I was horrified that Ien seemed to be patronizing me. I explained that I will be filing a chargeback for ALL the unused Groupons on my account during the time that I was locked out of the account and they have since expired. I will also be purchasing my vacation vouchers from Living Social! Today, Groupon has shown me that they have absolutely no regard for customers! Groupon has also demonstrated poor customer service. I find it mind boggling that my sales transaction shifted from closing the sale to chatising me about the business account verses the personal account. At this time, I will aggressively share my horrible experience on websites that accept Groupon reviews! It is my hope that Carrie and Ien will understand that they are not the highest level of management that a customer can reach for customer service!