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I've waited 2 months for my order. A month ago they told me to be patient... it takes 10-25 days to get here. That time passed. Then they told me that it takes 10-45 days. That time has passed. Now they want me to send them $6 more so they can send it again with tracking. Really? Glad I paid with PayPal. Communication through their website is like arguing with a toddler. Horrible business!
Tip for consumers:
DON'T DO IT!
Teresa C.'s review of DressLily earned 8 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Teresa C.,
Thank you for your valuable feedback.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com