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I lodged a query with gear best on Friday 27 November regarding my express shipment not being received in the advised timeframe (3-7 business days). I was advised that I would have a reply in 24hrs. My ticket number is: T*******565. I have checked this ticked every day since- NO REPLY FROM GEAR BEST. I paid for express shipping and the item has NOT ARRIVED! This is required for a gift this coming Saturday December 5th. I have tried to lodge a follow up ticket but the website will to allow me to. Absolutely disgusted with this situation! My order number is: WW**************. Where is my shipment? I have worked for dhl for 6 years-so I know a GREAT DEAL about international shipping!
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Dear Tennille,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email to your ******3@hotmail.com with top solution.
Please check and give a confirmation back.
Thank you for your time.
Gearbest.com