Tej J.

I tried accessing my account the other day and was unable to do so because of a security issue which would not allow me to get past the login page. I called them on the phone and got the run around from Amazon customer service. The first person that I spoke with was rude and hung up on me when asked to transfer the call to a manager. I called again and after answering the same security questions... believe it or not but they asked me at least 10 questions before I got fed up and even suspicious whether I was indeed speaking to somebody at Amazon. I mean why should I be giving out my private information to some unidentified person on the phone. I finally got to speak to a manager or at least somebody who called herself a manager and the same 10 questions and finally she tells me that she cannot help because I did not answer her questions correctly. This attitude left me speechless. I finally managed to access my account on my own without their help and the first thing I did was to cancel all my outstanding orders and then I closed my account. I have been using Amazon.ca for a few years now. During this time their customer service level has been deteriorating and I have come across an increasing number of product related issues. And their prices are nothing special. You can get better deals elsewhere. And the Canadian version of Amazon is really a very inferior version of the American version.

I ordered Gillette shaving blades as advertised on their website and they sent me fakes. They have now changed the description from Gillette to "fits Gillette" or something like that. What good is a fake if it doesn't perform like the original? I also ordered LED light bulbs and luckily I only asked for a small quantity. The bulbs emit a weird yellow light and one of the bulbs stopped working after a few hours of use. Aren't these bulbs supposed to last 10 years or more? And Banggood is not interested in hearing about complaints. I have sent them several emails and not received a single response from them. Moral of this story: Banggood sells cheap goods in every sense of the word. You get what you pay for. Don't waste your money. Buy the genuine stuff from reputable dealers.