Ted H.

I recently purchased on EBay (from a company calling itself American Rhino) a dog Halloween custom for $20. When it arrived it was too small, so I contacted the seller by email and asked to exchange the item. The seller refused to deal with me and directed me to EBay. After 2 calls to EBay over 2 weeks, I was finally told an exchange was not possible because the larger item had already sold out. So now it was just a matter of making the return. After two more calls over a period of 2 more weeks, I finally got an email from EBay supposedly offering directions how to return the item. The link with instructions didn't work, so I had to call EBay a 5th time only to learn I was expected to pay for the return of the item. In other words, I was being directed to pay $10-20 in return shipping costs to get a $20 return. Needless to say, this has been a horrible shopping experience and I do no plan to ever purchase anything on EBay again!