Ted E.

For Christmas my daughter bought me a monogram clutch type purse on a gold chain from Socialmonograms.com. She also bought herself one in a different color and bought our daughter-in-law one also. The brown color was perfect for me and the size was nice. I was excited to receive the gift and looked forward to using it. The only problem was that the purse had a very strong petroleum smell. I did not want to hurt my daughters feelings, but she said she noticed her purse had the same strong smell. I decide to try and use baking soda to absorb the chemical smell, instead of going through the trouble of having to make a return. I thought for sure this would do the trick. After a week I checked and the smell was still strong and the purse unusable. I then put in kitty litter to rid the purse of the odor and after another week the problem still existed. I decided to try coffee beans and left them in for more than two weeks and this still did not get rid of the smell. The final time I decided to try ground coffee and let it stay in the purse for another two weeks, and the purse still reeked of the Petroleum smell. Since all my efforts to fix the problem myself failed, I decided to contact SocialMonograms.com and see if they could replace the two purses because of the strong smell, which made it undesirable to carry around. To my surprise they emailed me back with the following reply. "We are sorry you are unhappy with your order. As our policy states however, we have to be notified of any problems within 10 days of receipt. Otherwise we are not able to replace any orders."
Since I did not order the purse myself and it was a Christmas Gift, I was not aware of the short time frame, even on a Gift order. We did not want a refund, only a purse that did not have a strong chemical smell. My daughter gave a 3rd purse to our daughter-in-law and that purse did not have a strong chemical smell like the other two purses, so we know they have some colors that do not have the strong smell and we would have been happy for just a replacement purse that we could use. Because of their lack of concern for the problem we shared with them, I would not buy from this company again. The company is run by Ashley Newell Bartlett and Valerie Newell Riener, know as Agnes and Velma on their website. I could only guess that neither of these two ladies would walk around with a purse that had a strong petroleum smell, but they are happy to sell them to others and not stand behind their product, when they sell something that is not usable by their customer. This company will not be around for long with customer service like this.

Order two pairs of Ugg type boots for christmas, but got wrong size for my wife. Thought they would have a time period to make a returns after christmas but they said it was pass the 7 day and even their 14 day return policy. I ordered ahead so they would be here for christmas, so now they can not be returned. They also said they were sold as ALL SALES FINAL. Never saw that on the order form or web page. If you are invested in this website and have stock in this company, better sell now because they wont be around next christmas. The 2nd purchase I made was an Otterbox case. Ordered a grey / white case, but got a black case. Decide was not worth send it back. Now I know they would have not taken it back anyway. Never again am I ordering from them. Already have unsubscriped from their email. Glad I'm only out about $50. "NoMore" is the fitting part of their name.