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I made an order without paying, now they are trying to charge 35 dollars for not completing the order. Now they want to put it in collections and charge me 56 dollars. DONT DO BUSINESS WITH THESE $#*!S!
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I never bought anything, and they still want to charge me a cancellation fee
I google searched the pictures, and the pictures belonged to a famous model. I contacted the model and she just made her facebook, twitter and instagram private. She probably sold the pictures to amolatina. Her name is bibi on amolatina, but her name is sandra beltran in real life. I contacted amolatina customer service and they deny everything and say she is legit. I've probably been talking to a guy this whole time
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I used to love your company but resent experience with you customer service has proved to me that...
SD Bullion screwed up my electronic payment, and when the order still hadn't shipped after 12...
Hello Ted,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
We'd be happy to help you and look into your cancellation fees. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service