Tech B.

They outsource all of their customer service, can't get anyone on the phone in the US, and their practices make it next to impossible for new providers to get any work. They require ID verification. I don't know about you, but I'm NOT sending my ID to a foreign country. In fact I'm not sending my ID to a US company. They claim to be the #1 freelance platform in the world. What a freaking joke! If that is true, then why aren't they running their ID verification through a portal like Equifax or Been Verified? They aren't. And we just closed our account out with them. Good riddance. And 20% fees? These people SUUUUUCK. They even charge the clients now. Nothing like the rich getting more greedy and what was once an awesome US company is now a bunch of foreigners.

Look at all of the complaints on these people. So I'll add mine to the pile. First they use a mail drop in Australia and are actually based in the Philippines. All of their customer service people use fake western sounding names. Second, they publish no customer support numbers, no access to management, and no way to get a claim escalated.

Here is their address. If anyone is local? It would be worth a peek with pictures for sure lol!

Freelancer.com
Makati Sky Plaza, 21st floor
Ayala Avenue
Makati City (Metropolitan Manila)
Philippines

I opened a criminal inquiry on this scam artist extraordinaire. Doubt that it will do much before my bank charges them back. But at least the authorities are now aware of their little hole in the wall scam.

We used to pay our freelancers through Elance. But after they shut down, we thought we'd try another platform... Freelancer.com. WHAT A MISTAKE! We had our guys set up accounts. And then we transferred 967.00 to two providers. The first payment was 18 days ago. My provider said they had to verify the payment with us. They didn't send any type of notification. They just 'seized' his funds. So we reached out to Freelancer... no response. Again... no response. Opened a Paypal dispute.

And all of the sudden there is a response. They want to 'verify' the transaction. They called from a restricted number, refused to provide a call back number stating their entire company runs off of Skype Business. (BS. They are just masking the fact that they are located in one of the scam capitols of the world... the Phillipines.) So they said they were going to release the funds. We told them when they did that we would drop the dispute.

Next we get an email saying we have to close the dispute before the release the funds. (BS) If we do that and they do not release the funds to the provider, we cannot reopen the dispute. So now we have had to escalate the dispute to a full blown Paypal case because these extortion artists like to steal peoples' money according to my experience and others on this board.

Believe this. All freelance boards are NOT created equal. These guys are like little league vs. the majors. Their customer service sucks. The average provider on this board sucks. And they are thieves. Stay away.

UPDATE 12/24: So Freelancer responds with this garbage: " Freelancer R. [Freelancer Rep] Hello, this is Lara from Freelancer.com. We have checked your account and it shows that you have issues with your deposited funds. We would like to assure you that this is now being reviewed. Kindly refer to your ticket (TCR-883-*******) or the Verification Center for further updates or instructions. Thank you. "

Update 1/4/2016: Same garbage. No refund to Paypal. No payment to the provider we paid it to. These little scammers are pitiful and deserve to be put out of business permanently.

This is an out and out lie. They have not responded to the Paypal Dispute which has been escalated to a claim. They have STOLEN the 1000. 00 USD that was deposited over 3 weeks ago. If they are SO legit then they would refund the money. But they are not legit. They are a scam artist company. Paypal will secure our funds for us, of this I am confident. But at all costs, avoid these scam artists.