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What a mess! My wife ordered our Xmas cards from Zazzle. Cards arrived dark, too dark to send out. We called immediately as time was of the essence and held for 55 MINUTES! Finally, attendant took the call and gave us instructions on how they would review the issue... we took a picture of the dark card and sent in. She promised me they would respond the next day. They didn't. I called the following day and held for 33 minutes. I have never held this long for anything. The new person proceeds to tell me that the previous person helping us had been out and they dropped the ball. Super. He told me they will print new cards, with lighter photos and they would be here in 3-5 days but will not overnight. Big waste of time during hectic time of the year with limited window to get xmas cards out. We will not use this company again. I didn't even think to mention that several of the cards arrived damaged.
Tc C.'s review of Zazzle earned 2 Very Helpful votes
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Hi. We apologize for the issues you had with you order. Our CS team is working very hard to answer every call and e-mail that is received and unfortunately due to the time of year, they are experiencing a higher than normal volume. We do show that our CS team has been in contact with you and your wife via e-mail. We also show that a replacement order has arrived. Please feel free to reply to the e-mail if you have any further questions or concerns. Thank you.