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I strongly encourage any Uber customer to take a screenshot of each part of your transaction as you order and ride. It may be a little tedious but I'm sick of arriving at my destination and seeing an upcharge on both the ride and the tip. If I type in that I want to authorize a tip of $10, I don't want to see $10.25 on my receipt. If Uber chooses to be greedy by giving the driver $9.75 and keeping the $0.25 for whatever reason, that's a choice Uber makes. Screenshot each part of your transaction.
Although I've had a few positive experiences with booking.com, the not-so-positive are racking up.
I recently needed to change my credit card information with booking.com. For my trips this summer, I had already been charged in full from 3 of the hotels. (Meaning I didn't have to pay anything else since 100% payment was taken at the time of the reservation.) For some reason, the 3 hotels re-charged me as a result of what the booking.com agent did when I called asking for help with editing my credit card details. Since these 3 hotels double charged me (telling me that booking.com had made this error sending my info. A second time as if payment was not yet made), I had to prove that I had already paid in full months ago. The hotels reimbursed me although since the exchange rate had fluctuated during the time it took me to show documentation, I lost out on around 8 USD. Not a lot of money although I'm not the one who should be losing out on these eight dollars.
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I requested an uber, just for a one way trip. The cost of the uber was overpriced. I don't blame...
Hi There,
Thank you for your post and please accept my apologies for any disappointment cause. Please be advised credit card details are sent directly to the hotel as soon as the reservation is made. The hotel will then charge or pre-authorize a guest card based on their policies. When credit card details are modified the information is again sent directly to the hotel via our secure system. There is no difference as to how the hotel receives the details. It is the hotel's responsibility to keep track of which guest they have charged.
I'm glad to hear that the hotel was able to refund the incorrect charge. I would like to look into the exchange rate fees further. Can you please send me an email with your booking number and reference to this post to customer.web@booking.com. Alternatively you can post your booking number here.
Regards,
Regi
Booking.com Customer Service Team.