tatiana m.

Ugh. On 7/1/10 i purchased two gift cards at a safeway from giftcardmall.com, one for $500 and one for $50. Later that day, the cards were stolen out of my car. I immediately called the company and reported the cards stolen. After half an hour on the line and two pauses for manager approval, a woman named sandy told me that they were sending out replacement cards and that they would arrive in 7-10 days. On the 15th, the cards still hadn't come, so i called back to ask about the status. I was on the line with a man who could not find any of my information and who hung up half way through the call (i guess he just didn't want to talk to me?), so i called back yet again and ended up speaking with sandy again. She told me that the cards had been sent on the 1st and that if they hadn't arrived by friday i should call back. Surprise surprise, no cards on friday. I called back again the following monday, and was told the cards had been sent on the 5th instead of the first, and to yet again wait till friday. They STILL did not arrive, so i had to call back yesterday (7/26/10). After being put on hold roughly nine times, i finally spoke with a man named damien who told me that because i had purchased the cards at safeway, they couldn't do anything to help me, and that he couldn't even find my information in their system. I asked to speak with a manager, and finally got through to one, who told me the same thing. I told him that i'd been told replacements were being sent, and his exact words were: "i apologize for that misinformation, but you need to call safeway."

So, basically, this company a) lied to me repeatedly for three weeks, b) does not have any support system for cards purchased outside the website, c) allowed me to cancel stolen cards but could not send me a refund for that cancellation, and d) stole $550.00 from me.

Thanks.