TAS O.

I decided to try this site out. First order, hated 3 out of the 4 items I got. No problem with most retailers, except despite the company stating exchanges are easy and free, they are not. 1. I wasn't able to do my returns online. They had me call them. Then upon calling them the representative kept pushing for me to keep or exchange items. Then instead of honoring my request for a refund, he kept saying store credit until I had to clarify their policy. I had to ask several times whether or not they had a refund policy because he kept saying I could only get store credit. After asking SEVERAL times for a refund to my credit card, the representative finally relented. But then said there was RESTOCKING FEE OF 5.95 FOR EACH ITEM. So IT IS NOT A FREE RETURN. Even then I was okay with washing my hands of this company.
Then I requested to cancel my "membership". The representative tried to confuse me and told me that I am not obligated to purchase anything any month, I would just have to skip months on my profile. I ONCE AGAIN ASKED TO CANCEL. He again kept going around how I wouldnt get charged if I didnt purchase. AND SAID THAT THE MONTHLY FEE CAN WE USED AS CREDIT TO PURCHASE THINGS. You have to manually go into your profile and chose to skip months OTHERWISE YOU GET CHARGED A MONTHLY FEE. I ASKED 3 TIMES TO HAVE MY MEMBERSHIP CANCELLED BEFORE HE AGREED and is supposedly sending email to confirm.
I do not recommend this site. Shop elsewhere with bigger reputable companies who's policies are transparent. This was too much time wasted and too much of a scammy pushy misleading fradulent type of customer service rep.