Based in UK I thought I was dealing with a reputable company./ Ordered Mens shirt and Jackets in size Large. Merchandise came from Chine in Oriental sizes which meant it did not fit me and was poor quality. Tb dress were initially reluctant to offer a refund. After being persistent, got a partial refund. I was not happy. I paid through paypal luckily and got Paypal involved who agreed to act for me and get the FULL REFUND.
Got email saying will offer me a $5.00 coupon as a gesture. This is pathetic and insulting. As this review is gathering momentum, got another email from Tbdress with the same amount of gesture of $5.00. I am not having it from Tbdress.
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team