I didn't get the service canceled in time, so was charged the first months fee, which is my fault. But when trying to cancel on-line and remove my account, they kept charging my credit card. And then when I called and spoke with a representative to remove the 2nd charge, they would only process a partial refund. And they again charged my card for another fee. I again spoke with them today and they basically said that if I didn't have proof of the cancelation, that it was my problem. And if I felt like both charges needed to be removed, then I need to dispute the charges with my credit card. While the resume builder was good, it's not worth the hassle of canceling the account. I would NOT recommend Live Career to anyone unless you use a prepaid card to sign up with.
Hi Tanya W.,
I’m very sorry that you have had this experience with our service. The partial refund was given as a courtesy credit. However, I would like to check your account personally. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer