Tanis S.

Like everyone else reviewing Hautelook I was drawn in by the great looking products and variety. I have probably ordered a dozen times and the only reason I continually go back is because they continually give me credits to use up due to their constant errors with my orders. My very first order came, a L. A.M. B. Poncho, gorgeous online, when I received the package and opened it not only was it the wrong product but the packaging slip showed another person name and address. I was so disappointed and called immediately. I was told that they could not send me my original order but that they would try to contact the purchaser of the item that I received to see if they received my order. For the record, my item was priced 4x's higher, so really why would that person admit to having it, a free item for them. Anyway, I had to wait a couple of days, Hautelook did not contact me back so I called to get my refund to be told that I would have to send the item back that I received in error and only then would I receive a full refund on the item I did not received. What? 6 weeks later I got my $$ back. I cannot believe that for an error they clearly made that I was out my $100.00+ for that period of time. Since then I have continually received the wrong sizing on items, wrong colour and defective merchandise (twice). It is a pain to return, takes forever from start to finish and if there is a Holiday in between, add on two more weeks to receive your credit. When they say they refund, they give a credit instead. The ETA's are varied and I would stay away from utilizing this site for gift buying. Now I look but don't buy, very disappointed with this extension of Nordstrom, I expected so much more.