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I ordered a pair of pants & got a lacy dress instead. When I contacted ideeli they said the pants were gone--just return the dress. I asked if they could they give me a small credit ($10 maybe) for my time, effort, and expense in returning it & they said no, just a refund. I was annoyed as I too like other complainers had spent thousands over the last several years shopping at their site. I returned the dress at my own expense (as I did not want to use their label & get a credit & have to shop there again). After weeks of getting no refund I contacted them & they said they never got it! I do not believe that, as the label was clearly typed on my husband's law firm address label, so if they did not get it, it should have come back--which it didn't. I am sure they got the package & just did not give me my money back. Goodbye, ideeli! 5/25/14: I want to thank Sitejabber for its help in my contacting ideeli for a previous problem (returning a product and getting no credit back). After posting, Ideeli did in fact contact me and explained what happened and now, months later, they have fixed the problem and issued my credit! So I have to reverse my prior post that this company did not do right by me, as now they have. Thanks, Sitejabber; thanks Ideeli!
Tania S.'s review of Groupon earned 2 Very Helpful votes
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Hi Tania,
Thank you for reaching out to us here on SiteJabber. I'd like to help to resolve this issue for you. I'm very sorry to hear you received the wrong item and that the pants you had ordered were no longer in stock. When you use your own label for a return it may take quite a bit more time to refund to your account. The return label the agent should have given you was for a refund back to form of payment with the return shipping fee waived. We understand that this is not your issue and we would never deduct the return shipping from a wrong item return.
Since the item that was shipped back didn't have our label, it was also missing important information letting our returns team know it was a wrong item. I'll be happy to check with them and issue your refund. Please send me a private message with your order number and the tracking number used to ship back the dress you received. Once I have this information I will check into it and confirm the package was received and make sure to issue your full refund. I look forward to hearing back from you resolving this issue.
Best,
Jason Faria
Director, Customer Service