tania c.

My husband and 2 children booked two rooms to attend my mother in laws funeral in Chilliwack. We made the error of booking same day (Saturday Jan 30th instead of the following Saturday feb 6th). I booked through booking.com. I called immediately to explain what I had done... Monique from booking.com called the hotel and explained what I had done. They advised her it was no problem to change my date (as they were not busy) and no penalty or change in rate would occur. I received my confirmation through booking.com saying "zero penalty" for change of date. 15 minutes later my visa was charged a $90 "penalty from Vedder river in". I waited 48 hours after leaving a msg requesting call back from the hotel. No comment or communication at all. I cancelled the booking to avoid further charges and was then charged for two rooms at $160. We were 5 days before checkin. This site claims to charge nothing 48 hours before arrival. I have now paid for two rooms plus a penalty of $90... and we aren't confirmed to arrive for another 4 days.
No one will return my call.
No one will return my email.
A rep at booking.com said they will remove from their trusted list of hotels.
We have put this info forth to Global Vancouver News and have received a call asking for fur info.
Expect to see this on global within two weeks.