- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I purchased K2 meters from Shenzhen Nonstop group and they sent me counterfeit items. I mailed them back being promised a full refund and did not receive one cent. I am also out the DHL shipping back to China. I just filed a complaint with Alibaba. Never buy anything from Shenzhen nonstop group contact is Lily.
Tana hasn’t received any thanks yous.
Tana doesn’t have any fans yet.
Tana isn’t following anybody yet.
Empty.
Dear Tana,
This is Echo from Alibaba International Service. I am sorry to hear that you met with a trade dispute on Alibaba.com.
Based on the company name you provided, I have located the company in question. However, there is no recent complaint case submitted to us found in the database. Therefore, please double check if you have successfully submitted the case and if not, please submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm?spm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out soon.
Regards,
Echo
Alibaba International Customer Service