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Tam V.

Contributor Level

Total Points
85

1 Review by Tam

  • CheapOair

4/3/16

I had a most unpleasant experience regarding the seat assignment. There is no clear indication that one will be charged to use this feature, so when I called your customer service line to figure how to exit out of the seating assignment feature as I do not want to incur additional costs. The representative used rude high pressure sales tactics in relaying that seat request is a REQUIRED part of the ticket purchase and went on to say that because I called he would only charge me $14.95 per person instead of $14.95 per flight per person!?
I was very upset and was consider cancelling my reservation/booking that I had just made and use all the other travel websites that I have used before. The representative kept insisting do I want to cancel my booking or pay the REQUIRED seat request. I clearly asked him was this optional and he said NO. He finally said he will refund the $29.00 begrudgingly (2 people travelling). Due to this incident, I am inclined to even pay a little more at other rebuttable travel sites in the future.

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Tam Has Earned 5 Votes

Tam V.'s review of CheapOair earned 5 Very Helpful votes

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Tam Has 1 Fan

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Greg L.
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