I love Zulily. I have always found them to be responsive. You do need to check the sizing charts because since they use a variety of vendors the clothes aren't all the same sizing! However recently I ordered a sweatshirt for my husband and it was delivered in the wrong size. I contacted them via email and within an hour a representative called me and we got it worked out. I have been so pleased with Zulily and have ordered many gifts from the website over the last 2 years!