The first time I bought from the site I used a gift card so I had no problems, the shoes are relatively decent and shipping is done in a timely fashion, However this time I used my credit card and I have been back and forth with this so call customer service to refund my card for automatic charges, every time you call you get a different story, I had to call three times to have my account cancelled, but just when I thought all was well I see I am charged again in December, this is a bunch of bull$#*!. I think it is very inconvenience and foolish to assume someone would want to spend $39.99 on shoes every month, they say its in the fine print so please read before you commit. But this site is ridiculous in my opinion.