I am new to Ebates and fairly new to the Internet ordering fad(I know haha) so to say I'm not tech savvy would be a horrible understatement! I had made a few purchases and unknowingly browsed right out of my Ebates account and just kept on shopping. Once I realized that I had not linked my account properly I sent Ebates an email with a pic of my orders. As a super sweet courtesy for my being not so smart, Ebates helped me get all the info where it needed to be in order to receive the maximum points and it took no time at all for me due to the kind and helpful folks at Ebates! The customer service is impeccable and I'm so glad that my cousin told me about them. Please take advantage of the awesome savings and cash Bach options with Ebatrs if u are not already a member. You will not be disappointed! Rep Rob, if u can see this... U ROCK! Thank u so much for all of ur help