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Tamara V.

Contributor Level

Total Points
102

1 Review by Tamara

  • YOINS

5/26/16

Was promised to receive my order within 5-7 business days. After 2 weeks I finally got an email that one of the items I ordered was not in stock, and was not going to come back, so they hadn't send my order yet (by the way, this item in this size is still online now, more than a month after I have ordered it) I send them an email back that I should have had the close already, and really needed it as soon as possible as I was going to leave the country. Only got a short reply that it would still take 5-7 working days. Finally got it 4 weeks after I placed the order. All shirts are way to short and look horrible! (And no, I am not that tall, about 1.64m/5'4) and the earrings are broken. So went online, says I need to ask them for the return address, can be done via the chat. I am currently speaking to one of the employees, but he tells me he does not know the return address and I have to try again tomorrow. He works for the company and doesn't know the return address, excuse me?! I explained to him that my order arrived late and I was out of the country, so only have a few days left to send it back within the 14 days, but only got the reply that his colleague isn't here now and I will have to speak to him, and to see if it will reach them in time I have to contact my local post office, even though they send it so late! Good on you Yoins, waste of money and definitely not ordering again.

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yoins y. – YOINS Rep

Dear Tamara, we are so sorry for all inconvenience caused. The return address has just been updated and the colleague who was talking to you is new to yoins. Also, When you are talking to him, it is on early morning, most of the staff were out of office. We have received your email, and then our customer service representative will communicate with you and offer you a proper solution. Sorry for the inconvenience again. Yoins Team.

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