Talulah Y.

Must also chime in with the incredible wait time on items. I ordered some items on July 17th, it is now 2 August and I am still waiting on the items! I am now afraid of what I might get based on some other customer reviews. It is true that you can find their items on other sites for the same price or a little higher. It has been so long since I placed the order I actually forgot what my items looked like so I did a search using the name of the items from the tracking info. I found each thing I ordered from Zulily on other sites, most of them at the same price without the WEEKS LONG wait time. I have had things frieght forwarded (domestic shipping then international shipping) from the US to Central America that arrived at my door step in less time than it has taken Zulily to ship domestically.

Update: It's Monday 5 August. Delivery status update says my package has been delivered but I have no merchandise. Delivery time was at 7:52 PM on Saturday, you read that right 8PM on a Saturday. I called Zulily to inform them that although the package says delivered I never recieved the items and that I thought the delivery time was quite odd. I was informed by Zulily customer service that it is common for items NOT YET DELIVERED to be marked delivered and that I should wait a few more days to see if I recieve my package. If I don't receive my already marked delivered package in a few days, I will have to wait 10 additional days for any hope of a refund. The 10 additional days are so they can declare it lost in the mail.

LOVE, LOVE, LOVE Snapfish! My photobooks always arrive more quickly than I expected them. Anytime I have had to contact customer service, generally via thier live chat, the exchange is pleasant and issues resolved immediately. I have considered using other sites for photobooks but can't find a good enough reason to use them over Snapfish.