I exchanged a gift card for an amazon card which actually went ok since it was a digital transaction. The problem came a couple weeks later when I discovered the credit card I put on file with them was stolen and used to go shopping a couple towns over. I'm not sure how they were able to do it but I know it happened through card pool because it's a brand new card and card pool was the ONLY time the info was given out. They make you out a card on file with them for "security" purposes... Don't trust them!