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Frustrating to not have items applied towards free shipping when you original bill over over $100. Therefore I cancelled 2 items
The products I ordered were nothing like the beautiful picture. Poor quality, appliqué was even put in grossly crooked. I spend $31 and they will only refund me $2 since it was 'the right order'. It's unwearable. I had to submit my complaint twice and only after 3 days (not the promised 24 hrs) did the get the poor response. Do not support this company of poor quality of poorer customer service.
Tain B.'s review of DressLily earned 5 Very Helpful votes
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Reserving judgement until I receive my order. Thanks for the discount!
Dear Tain,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We also need to apologize for the issue that you have mentioned.
For this issuemplease refer to the return and warranty policy http://www.dresslily.com/m-article-id-80.htm
If we have confirmed this issue, we will provide you for the best soluton, would you mind to complete your order number for us to check?
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service