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I purchased two items, was given a tracking number through china post and then after two months when the delivery deadline had expired and my items still hadn't arrived, I sent an email asking why the tracking number no longer worked and what type of compensation I could receive for my missing items. I was offered a 50% refund or told that I could have my items reshipped if I paid 50% of what I had paid originally for the items. Very disappointing to say the least.
Tahnee hasn’t received any thanks yous.
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Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Tahnee,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. Please note that the above shipping times are for guidance only.
The precise shipping time can also be affected by factors such as: remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you and provided a better solution, please check it and reply.We will resolve the issue for you as soon as possible.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service