After having a bad initial experience that may have been triggered by faulty communication, I finally got news from Salvatore, Customer Service Agent at SSENSE handling my complaint that my refund was approved. I think it is only fair that I make everyone aware that while this process was taxing and draining, it had more to do with banking problems than SSENSE. All has been resolved and I totally appreciate the call directly from customer service this morning. Thank you SSENSE for keeping your word. #
Hi Ezana - Thank you for working with us on this issue. As per our phone conversation, there is no immediate action required, but we will continue to monitor the issue and get it resolved as soon as possible. We appreciate your understanding in resolving this matter. - Best, SSENSE Customer Care