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Tabitha W.

Contributor Level

Total Points
89

1 Review by Tabitha

  • DressLily

2/4/16

This was hands down the WORST buying experience I have EVER had! I almost never write reviews however the business practices of this company are so despicable I am compelled to write this! I ordered about 8 items altogether. The shipping time took almost a month on the first items. A couple of items took about 2 months. The clothing item descriptions were misleading and incomplete. Some of the clothing items have strong dye smell which I could have probably gotten rid of by washing; however I was so unhappy with the item descriptions on the clothing that I decided to return them. The quality was also subpar- loose threads and the stitching was not straight. The return policy is a joke. You fill out the necessary information to return it and they comback with a 1000 requests on addtional information. They will only accept returns if THEY provide you with a RMA number. They request ridiculous information with regards to the return and string you along for months and will not give the RMA number. Then they say they will not accept returns without the RMA number nor do they list their business address so you can return the items on your own. Worst shopping experience ever!

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CustomerService R. – DressLily Rep

Dear Tabitha W.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

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