T A.’s Reviews of Booking.com & more

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“I have been using booking since last year for most...”

3/14/14

I have been using booking since last year for most of my traveling. But with what I had experienced today, I will no longer deal or recommend Booking.com to anyone. I have reserved a hotel near JFK airport and based my request on JFK airport along with airport shuttle. After I made my booking I found out from the hotel that they do not provide shuttle to JFK. Furthermore, after making my cancelation I called Booking and the representative did not handle the complain properly for that I have escalated the issue to her advisor. Who needs such headache. From now on I will not deal with Booking.com and I wish others will either be extra careful or not use it.

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Bookingcom T. – Booking.com Rep Over a year old

Hi there,
I'm sorry to hear your dissatisfaction when using our services. I understand your frustration and I would like to investigate this further. Please be so kind to post me your booking number or send me an email to customer.web@booking.com. I will make sure to follow up your complaint.
Regards, Chloe
Booking.com Customer Service Team