THEY ARE A SCAM. Really wish i had read reviews before i sent my iphone 4 in. They offered much less than what they had said and so offered to send it back. Well, they sent the phone but kept the box, charger and headphones. So now i get docked money when selling to someone else. It was my mistake to leave in the SIM card (I had completely wiped out phone so thought ok to leave it) and they kept the SIM card so now I cannot unlock the phone. Again, really hurts me selling to another more respected company. THIEVES