sylvia f.

I tried the name you own price deal because of their ads saying that SAVE UP TO 60% ON HOTEL... I PUT $80 ON THE BIDDING PRICE, AND ALL I GOT $48 / NITE $#*!TY TYPE OF HOTEL.

I complained about it, called the customer service and they said they can't do anything except refunding me the difference. WHATTT?!
If I don't mind to stay in that kind of hotel, I would have put $25 for the bidding price.

And the worst things is. The customer service doesn't even feel like they care enough to try to resolve this problem futhermore and just hang up on me.

I totally understand about name your own price non refundable policy. But at the same time I feel that they don't hold up their end of the bargain by giving us a lower price hotel. TOTALLY FALSE ADVERTISEMENT ( up to 60% off on hotel... get 3 star hotel for 2 star hotel price and so on)