sydco t.

I ordered two pairs of shoes from them. And that's where the problems began.

First, there were no email alerts with tracking info. Instead, they took the liberty of sending messages via Facebook with shipping status updates. Next, shipping took forever. Considering even that wasn't free... but slow too? When the shoes finally arrived, they were in less than extraordinary condition.

So off goes the email alerting them to send me a shipping label for the defective merchandise. They respond with another email asking for photos... I comply. In the next email, they apologize and tell me where to send these two huge shoe boxes. On my own dime! At the bottom of the email, it indicates that once received, I will have a store credit applied to my account? Uhmmmm... WTF?

I love how in their emails, there is never a number to contact them at. So after some digging around, I found it and called them. Does this sound like a lot of work for a customer to be doing? Yeah. I thought so. So I call them, tell the guy what's going on- I need two return labels and oh, that store credit? It isn't gonna work. I want a refund back to my card.

He hems and haws... issues the return labels and says he can't change the way their refund system works. It automatically defaults everything to a store credit- that in my case, I'd have to call them once I see the merchandise has been received, call again and have it routed back to my credit card.

I'll never purchase from this company again. Nothing about their returns process is easy or remotely hassle free.