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I bought a Prada bag from ideel.com. The item was exactly pictured on the Prada.com website for hundreds more. I was excited to get this great deal. Unfortunately I received the wrong item (something that looked as though it cost a few dollars). Customer service was actually pretty good, and they shipped me my item 2 day shipping without any further expense to me. They responded back timely when I had questions or concerns. When my Prada bag arrived, it was exactly as pictured, in excellent condition. Although I was very worried, everything turned out ok.
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Hi Suzanne,
Thanks so much for taking the time to give us your feedback here on SiteJabber! I'm glad our team was able to turn this wrong item into a positive experience and send you the bag you originally purchased. I terribly sorry that this issue happened in the first place and have made it know to the management team at our fulfillment center.
If you need any further assistance I'll be happy to help you. I hop you're enjoying your new Prada handbag and I appreciate that you allowed us to resolve this issue. Thanks so much for shopping with us and for being a part of Ideel!
Best,
Jason Faria
Director, Customer Service