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On September 11th, I purchased 3 items on Dresslily.com. On October 17, I emailed Dresslily to tell them that I still had not received my items. They responded a couple days later stating, "It can take up to 45 days to receive my order. If I do not receive my order by November 15,2015, then I may seek compensation." On November 17th, I had not received my order, so I emailed them again. No response. As of today (November 23rd), I have requested a full refund of my order since they have not followed through on their promise.
Bad business!
Suzanne M.'s review of DressLily earned 5 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Suzanne M.
Thank you so much for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Thank you for your time again.
Best Regards
Dresslily Customer Service